Complaints

If you have experienced an unfair or discriminatory situation related to flight and asylum, you can report it and complain. In this way, circumstances can be changed and discriminatory situations can hopefully be avoided in the future. For our work in the refugee council, it is of great importance to get a good overview of problems and complaints in Saxony-Anhalt. We therefore ask you to enter your cases in our complaint form. In order to be able to precisely determine against whom or what your complaint is directed, we would like to ask you to provide all relevant information (circumstances of the hearing, names if applicable). Your data will be treated confidentially and will not be passed on to third parties without your consent. All information is sent to us unencrypted. Please only pass on personal data with the consent of the person concerned. You can also enter a case anonymously or only in bullet points. Any kind of hint is helpful for us. Please note that we can only deal with individual complaints in exceptional cases. If you need support, we will be happy to put you in touch. Many Thanks.

File a complaint:

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If you send us your inquiries, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing your inquiry and in case of follow-up questions. This data is processed on the basis of Art. 6 (1) (b) GDPR, provided your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiry addressed to us (Art. 6 (1) (f) GDPR).